We offer an Event Satisfaction Guarantee. If you are not satisfied with the event for any reason, we will refund your entry fee.
As this is new and innovative, requests made under this guarantee should be within reason. We can’t guarantee a refund if you had a flat tire and missed the race. We will guarantee a refund if you are not 100% satisfied with the race course or race events (i.e. packet pick-up, registration, transition area, awards, finisher’s medals, on-course support or post race food).
We're willing to listen to any concern that you may have. The ultimate goal is to have you completely satisfied with the event and to come race again next year. We’ll make every effort to ensure this!
If you have any questions about pricing, registration transfer policy or the event satisfaction policy, please contact the race director, Mark Hughes. firstname.lastname@example.org
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